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FAQ
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Is it okay if I check in late?
That is no problem.Please contact us if you will be arriving after midnight.Is it possible to check in earlier?
We will inform you based on the availability of rooms the day before.
Advance reservations and additional charges may apply, so please conta…Continue readingIs it possible to delay check-out?
We will inform you of the availability at a later date.
Advance reservations and additional charges may apply, so please contact the front d…Continue readingChildren's accommodation fee
Children who are not sharing a bed with an adult will be charged the same rate as an adult.Cancellation fee is
■No-show/failure to arrive without prior notice on the day of arrival:100% of room rate
■Cancellation on the check-in date:80% of room rate
…Continue readingIs internet access available in the guest rooms?
Yes.You can use it.
Available via Wi-Fi and wired connection.LAN cables are available for free rental at the front desk.Can I smoke in my room?
All rooms are non-smoking.Please use the smoking booth on the second floor.Can I have meals in my room?
We will deliver takeout items from each restaurant to your room.
(Reception hours) 10:00 to 19:00 (Pick-up hours) 11:30 to 20:00Can I enter the guest room in a wheelchair?
Please contact the front desk as the cost varies depending on the size of your wheelchair.Can I make a reservation on the same day?
We will accept your reservation depending on the availability of rooms on the day.Can I be put on a waiting list for cancellations?
We do not accept waitlist registrations.Please understand that we will provide updates on a case-by-case basis.Is there a parking lot?
There is an underground parking lot.It costs 1,000 yen per night (within 22 hours).
Please inform the front desk that you are using this ser…Continue readingDo you offer cleaning services?
Cleaning services are available at the front desk.Will I need a reservation
It's not always necessary, but there are busy days and times.We recommend making a reservation, as there may be a wait or we may not be able…Continue readingDo you have private rooms?
You can find it at the Japanese restaurant "Musashino,"Chinese Cuisine"Hakurakuten," and the buffet & dining restaurant "Lumiere."The number…Continue readingAre there any parking fee services?
Please present your parking ticket when paying.We will provide you with a service voucher based on the amount you spend.Do you have a children's menu?
Children's menus are available at each of our restaurants.Can we have a party at the restaurant?
Each restaurant offers special group plan.Please contact the restaurant.What is the minimum number of people required to use the banquet hall?
The details vary depending on the type of party, so please feel free to contact us.Do you have any banquet plan?What is your starting budget?
Party plan are available from ¥8,500 per person, including food, unlimited drinks, venue usage fee, service charge, and consumption tax.plan…Continue readingCan I use a chartered bus?
We can arrange a shuttle bus upon request. (For a charge)Please contact your sales representative.Can I borrow some equipment?
We have various equipment available, including microphones, projectors, screens, and karaoke systems.We also provide table centerpieces and …Continue readingIs internet access available in the banquet hall?
Free Wi-Fi is available throughout the building.If you prefer a more stable connection, you can also use a wired connection.Is there a parking lot?
There is an underground parking lot.
For overnight guests, the charge is 1,000 yen per night (up to 22 hours).
Restaurant customers will rec…Continue readingCould you please tell me how to get there from the nearest station?
Hotel shuttle buses operate from Hikarigaoka Station, Nerima-Takanodai Station, and Narimasu Station.*The Narimasu flight operates only on w…Continue reading
Reservations and Inquiries
Please contact us if you have any questions.
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03-5372-4411