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Hotel Cadenza Tokyo
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03-5372-4411
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Q&A

FAQ

Main Description
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  • 【Hotel / Guest rooms】

    Can I leave my luggage before or after check-in?

    Yes.It can be stored.

  • 【Hotel / Guest rooms】

    What are the check-in/check-out times?

    Check-in 15:00 / Check-out time: 12:00
  • 【Hotel / Guest rooms】

    Is it okay if I check in late?

    That is no problem.Please contact us if you will be arriving after midnight.
  • 【Hotel / Guest rooms】

    Is it possible to check in earlier?

    We will inform you based on the availability of rooms the day before.
    Advance reservations and additional charges may apply, so please conta…Continue reading
  • 【Hotel / Guest rooms】

    Is it possible to delay check-out?

    We will inform you of the availability at a later date.
    Advance reservations and additional charges may apply, so please contact the front d…Continue reading
  • 【Hotel / Guest rooms】

    Children's accommodation fee

    Children who are not sharing a bed with an adult will be charged the same rate as an adult.
  • 【Hotel / Guest rooms】

    Do you have a crib available?

    We will provide it free of charge.Please inquire by the day before.
  • 【Hotel / Guest rooms】

    Cancellation fee is

    ■No-show/failure to arrive without prior notice on the day of arrival:100% of room rate
    ■Cancellation on the check-in date:80% of room rate
    …Continue reading
  • 【Hotel / Guest rooms】

    Is internet access available in the guest rooms?

    Yes.You can use it.
    Available via Wi-Fi.
  • 【Hotel / Guest rooms】

    Can I smoke in my room?

    All rooms are non-smoking.Please use the smoking booth on the second floor.
  • 【Hotel / Guest rooms】

    Can I have meals in my room?

    We will deliver takeout items from each restaurant to your room.
    (Reception hours) 10:00 to 19:00 (Pick-up hours) 11:30 to 20:00
  • 【Hotel / Guest rooms】

    Can I enter the guest room in a wheelchair?

    Please contact the front desk as the cost varies depending on the size of your wheelchair.
  • 【Hotel / Guest rooms】

    Can I make a reservation on the same day?

    We will accept your reservation depending on the availability of rooms on the day.
  • 【Hotel / Guest rooms】

    Can I be put on a waiting list for cancellations?

    We do not accept waitlist registrations.Please understand that we will provide updates on a case-by-case basis.
  • 【Hotel / Guest rooms】

    Is there a parking lot?

    There is an underground parking lot.The price is 1,000 yen (tax included) per night (within 22 hours).
    Please inform the front desk that you…Continue reading
  • 【Hotel / Guest rooms】

    Do you offer cleaning services?

    Cleaning services are available at the front desk.(Closed on Tuesdays and Thursdays)
  • 【Hotel / Guest rooms】

    Do you have a humidifier?

    All rooms are equipped with humidifying air purifiers.

Reservations and Inquiries

Please contact us if you have any questions.

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03-5372-4411

info@h-cadenza.jp